You should spend about 20 minutes on this task.

You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letter

• Explain that you did not get the discount
• Tell them where you saw the discount advertised
• Tell them what you would like them to do about the situation

You do NOT need to write any addresses.

Begin your letter as follows:

Dear…

Write at least 150 words.

Dear Sir/Madam,

I am writing with some concern about an item I recently purchased from your company. It was a new digital camera from the Nokia range, model number SL452. The item was ordered using your telephone ordering system and I read my credit card number to the sales person on the other end of the line.

I was persuaded to buy the item based on a 20% reduction that was advertised, but I was surprised to find that when my credit card statement arrived, I was charged the full price. I saw the reduced price offer in our local newspaper, in which your company had taken a full page advertisement with all items on the page discounted.

I am very satisfied with the camera itself, and do not wish to return it, but I would like the advertised 20% of the cost of the item refunded to my credit card. If this is not possible, then I would regretfully send the item back as I can obtain it for a cheaper price in other stores.

Regards,

R G Peterson

(180 words)