Video: The best letter

Video: The best letter

Narration: Now we will look at each of the letters from the previous exercise. Letter 1 was the most suitable response for a number of reasons. First, the register of the letter is appropriate – it is formal, which suits a letter of apology in a business context....
The best letter

The best letter

This is the title of the Task 1 letter you saw in the previous presentation. You are writing an important report for your Managing Director who is based at your company’s head office. You are unable to meet the deadline and need an extension. Write a letter to your...
Video: The best letter

Video: Apologising tips

  Narration: Apologising tips. If you have to write a letter of apology in Task 1, as with any writing for IELTS, you have to address all of the points given in the question. Sometimes it can be difficult to write enough words in a Task I letter. Here are some...
Complaint or apology?

Complaint or apology?

Before we continue with this lesson, let’s just make sure you can identify whether you are being asked to write a letter of complaint or a letter of apology. Click the link below to get started!
Essential vocabulary for this lesson

Essential vocabulary for this lesson

To complete this lesson, you will need to know the following vocabulary. When you are sure you know all the words, continue to the next page. SUITABLE CONFRONTATIONAL APOLOGY COMPLAINT AGGRESSIVE REPLY DAMAGE DEADLINE ACCUSING CONTEXT RECTIFY RESPONSE REPETITIVE...