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Question 1 of 5
1. Question
Read the texts and answer the questions. Type your answers in the spaces provided.
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Highbury Mall
Level Name Info Opening and closing 1 Derek Smith Electrical Electrical goods, computer accessories, digital cameras. Monday to Saturday 8:00 am to 7:00 pm
Sundays 10:00 am to 4:00 pm1 Pam’s Designs Ladies clothing, hats, handbags and cosmetics Monday to Friday 9:00 am to 6:00 pm
Sat and Sunday 10:00am to 4:00pm1 Superquik Auto Car accessories, tools, hardware Monday to Saturday 9:00 to 5:00 (closed Sunday) 2 Marbacks CDs, DVDs, concert tickets Monday to Friday 9:00 am to 7:00 pm
Sat and Sunday 10:00am to 2:00pm2 Get Ahead Hair styling, salon, beauty treatments Monday to Saturday 9:00 am to 6:00 pm
Sundays 10:00 am to 3:00 pm2 Craft World Hobbies and crafts, models, toys Every day 10:00am to 4:00pm 3 Michael Hall Jewellery, watches, belts, handbags and accessories Monday to Friday 9:00 am to 6:00 pm
Sat and Sunday 10:00am to 4:00pm3 Pepper Pot Stationery, paper goods, stamps Monday to Saturday 8:00 am to 6:00 pm
Sundays 10:00 am to 3:00 pmSection 1
Questions 1 – 6
Match each statement with the correct shop.
Write the correct answer A-H in boxes 1 – 6 on your answer sheet
List of shops
- Derek Smith Electrical
- Pam’s Designs
- Superquik Auto
- Marbacks
- Get Ahead
- Craft World
- Michael Hall
- Pepper Pot
- The shop on level 1 that stays open the latest during the week
- The best place to buy a birthday card
- Sells items similar to Pam’s Designs
- Has no changes in opening hours
- The best place to buy music
- Is open on the fewest days
Correct 6 / 6 PointsIncorrect / 6 Points -
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Question 2 of 5
2. Question
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DVD Supreme
Welcome to DVD Supreme! Please read the terms and conditions of this agreement before signing.
New members
As a new member, your first four DVD rentals are half price (note: this does not include new releases). You will need to present your membership card every time you rent a movie. Other people can also use your card to rent films, but they will need to know your four digit pin number.Returns
All DVDs must be returned before 6 pm on the due date. DVDs returned after this time will incur a fine of 50% of the rental fee for the first 24 hours, then the full daily rental fee if it is later than 24 hours.Rental types
Our DVD are sorted into three groups – the new releases which can be rented overnight for $8. Recent releases cost the same but can be kept for three nights. Older films are marked ‘Weekly’ and can be rented for $5 for 7 nights.Special offers
You can rent two new releases for $12, three recent releases for $10 or 5 weekly titles for $10. All films must still be returned at the same time as normal rental prices.
Care of the DVDsCondition of DVDs
All DVDs must be returned in the condition they are rented. Lost, scratched or otherwise damaged DVDs will be charged at replacement cost and may also lead to your membership being cancelled.Questions 7 to 12
Do the following statements agree with the information given?
In boxes 7 – 12 on your answer sheet, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this- New members can have any four DVDs for half price.
- Membership cards can be used by other people.
- New release DVDs must be returned the next morning.
- A single recent release DVD is cheaper than a single new release DVD.
- Damaged DVDs will automatically mean membership is cancelled.
- You can rent a maximum of 7 DVDs at one time.
Correct 6 / 6 PointsIncorrect / 6 Points -
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Question 3 of 5
3. Question
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Holiday Homes Online Ltd – Technical Support Officer
Job title: Technical Support Officer (email us for a full job description)
Salary: Highly competitive (dependent on qualification type and grade)
About Holiday Homes Online Limited.Established in 1999, we are now the market leader in the UK for tourism bookings online in the holiday homes market. Our sister company Hotels and Motels Online Limited takes care of motel and hotel bookings while we focus on advertisement of self-catering accommodation only. We currently have over 10,000 holiday homes on our books and this number has increased by approximately 5% per annum over the last five years. Holiday homes are available nationwide, though the highest proportion of our accommodation is in the south-west. The majority of holiday homes are privately owned, but must be available for rental for at least 8 months of each calendar year. We will be launching a new website and service offering advertising self-catering holiday accommodation in Continental Europe in December this year.
About the Role
This is a permanent position. You will be given the opportunity to work alongside a team of 20 dedicated professionals based in our UK office. We are committed to the welfare, training and development of our team members and we offer a structured and on-going training programme which is conducted here in the UK head office and in the South-west (in the main hub of our accommodation offerings). We have 3 positions available to appropriate individuals seeking an I.T. support role in the UK arm of our business. Opportunities for transfer to the European office will be available from next year. Our customers are mainly professional couples and families from the U.K., France, Demark and Germany. Knowledge of either French or German language is essential.Additional Benefits
Employees have access to our pension and private medical schemes after an initial 6 months of service with our company. All employees receive lap top and iPhone packages on entry.Background of Applicants
Applicants are required to be holders of a language degree (French or German) or demonstrate equivalent spoken and written skills. Applicants will also be required to demonstrate appropriate I.T. skills at interview. Applicants must be people focussed with strong communication skills. We require employees to be able to work well under pressure and to demonstrate strong problem-solving skills. A job description can be downloaded from our website. Full training is given and no previous work experience in our specific industry is required though previous experience in an I.T. related customer service role is a definite advantage.Application Information
Applications must be submitted before 12th June. Successful applicants will be contacted and invited to interview; interviews are scheduled for between July 5th-12th. Travel costs to interview will be reimbursed. Details of two referees must be provided, though these will not be contacted until candidates have been short-listed at the interview stage.How to Apply:
Direct to our Human Resources DepartmentBy email:recruitment@hholtd.com.
By post: Human Resources Manager, Holiday Homes Online Ltd. P.O. Box 908, Basil Parade, London, EC1 A3AK
Or online through our recruitment agency website: www.itsolutions.com Job reference: 9703All applicants must include a full CV, a covering letter, a passport photograph and the names and contact details of two referees.
Due to the high volume of applicants we receive only successful applicants will be contacted.Questions 13 – 20
Answer the questions below using NO MORE THAN THREE WORDS AND/OR A NUMBER from the text for each answer.
- Where is most of the accommodation available through Holiday Homes Online located?
- For how long each year must accommodation be available to be listed with Holiday Homes Online?
- Where will employees have the opportunity to relocate to in the future?
- Apart from families, who are the main clients of the company?
- Applicants must be able to speak one of which two languages?
- What skills will be tested at the interview?
- What can be downloaded from the website?
- What will be paid back to interviewees?
Correct 8 / 8 PointsIncorrect / 8 Points -
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Question 4 of 5
4. Question
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Dear Miss Johnson,
I am writing to confirm our offer of contracted employment which will commence on February 18th. It would be appreciated if you could confirm your acceptance no later than January 9th.
The contract will run for a period of twelve months and a further offer of permanent employment may be extended thereafter if mutually agreeable. The title of the position is Project Manager – Accounting Services and you will be responsible for a team of twelve full time staff and four contracted external consultants; you will be required to report directly to the Chief Executive Officer.
Annual salary will be $85,000 and a company car will be made available for you, with an additional bonus of $15,000 payable on successful project completion.
We would like to arrange a one-day induction sometime week commencing February 11th as the person currently employed in the role will be available for hand over of responsibilities. We will also be able to ensure that you meet all other key members of the team and are able to familiarise yourself with our premises, policies and procedures. I would appreciate it if you could contact my personal assistant Sophie James on extension 431 to make suitable arrangements.
I have attached a schedule for the planned induction. Should you have any questions prior to your next visit to our offices, please do not hesitate to contact me.
Yours sincerely
Brian Robinson.
Human Resource Manager(see below for induction schedule)
Induction Schedule – Day 1 Time Activity Key personnel Location 8.30am – 9.15am Signing of employment contract. Induction to the background of the organisation and organisational chart [roles, responsibilities, reporting structures]. Introduction to health and safety, building rules and emergency procedures will be given by the Building Services Manager. Human Resources Manager
Building Services Manager
Room 4.2 9.30am – 11.30am Meeting with Chief Executive Officer and Members of the Board. Presentation on key goals and objectives for the coming year to be given by our Marketing Director David Peters. CEO
Board of Directors
Marketing DirectorThe Board Room 11.30am Coffee break n/a 12.00pm – 1.30pm Meeting with the current Project Manager – opportunity to hand over the project, question and answer session, transfer of responsibilities. Current Project Manager – Accounting Services Project Manager’s office [2nd floor] 1.30pm – 2.30pm Lunch – an informal buffet lunch will be available in the main staff room. This gives new staff members the opportunity to meet other members of the company from different departments. All members of the organisation Main staff room 2.30pm – 3.15pm An introduction to the computer systems, software used by the Accounting services team. Lap top, iPhone etc will be set up by I.T. staff. Information Technology Manager Project Manager’s office [2nd floor] 3.30pm – 5.00pm Meeting with Financial Services team. An overview of tasks achieved to date; opportunity for the Project Manager to meet the team and present ideas for future developments in the project. Financial Services team Meeting Room 3 5.00pm Finish n/a Additional information:
Building access: The building is open from 7.30am to 5.30pm with unrestricted access. Outside these hours members of staff can enter and exit using access control cards; use of the building at weekends requires special approval. These are issued during induction by the Human Resources Manager. For security reasons, should cards be lost, they must be reported immediately to the Building Services Manager.
Car park: Management level staff are allocated car parking spaces which are located below the offices levels in the basement. Access to the carpark is restricted, entry is allowed by keypad entry code. The car park is fully secure and monitored by CCTV.
Onsite facilities: The building has a gymnasium on the 2nd floor which is shared with other companies within the building. The gymnasium is open from 7am to 8pm Monday to Friday but is closed at the weekends. On the ground floor is a public cafe; however, employees of companies based in the building are allocated a discount card. These cards are available from the Building Services Manager.
Questions 21 to 28
Do the following statements agree with the information given?
In boxes 21 – 28 on your answer sheet, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this- The job offered is for an initial period of one year.
- The new Project Manager will receive a financial incentive if their performance meets requirements.
- The current Project Manager is leaving the company.
- The Human Resources Manager will deliver the health and safety induction.
- The meeting held in the Board Room is the longest of the day.
- The 3:30pm meeting will include discussing potential projects.
- Company staff are free to access the offices at weekends if they need to work over time.
- Security staff patrol the offices car park.
Correct 8 / 8 PointsIncorrect / 8 Points -
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Question 5 of 5
5. Question
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Reading Passage 3
The Hawai’in luau
Hawai’i, incorporated as an American state on August 21st 1959, is the newest of the 50 states of the United States of America and is situated southwest of the continental United States, southeast of Japan and northeast of Australia – its geographical position and political affiliations have influenced the multi-cultural face of contemporary Hawa’ii. Hawai’i has over a million permanent residents along with many visitors and a large number of U.S. military personnel who are based there. The state encompasses almost all of the entire volcanic Hawaiian Island chain, which comprises hundreds of islands spread over 2,400 km. The archipelago (a cluster of tectonically formed islands) that makes up Hawai’i is physiographically and ethnologically part of the Polynesian subregion of Oceania.
A ‘Luau’ is a feast that is celebrated by the Hawaiian people and is considered one of the highlights of a Hawaiian vacation for holiday makers from all over the world. The Luau was so named due to an ingredient present in one of Hawaii’s favourite dishes – the young and tender leaves of the taro plant (luau) which are combined with chicken or seafood and baked in coconut milk. This dish so often came to be served at such celebrations that the celebrations themselves later took on the name of the taro top.
When attending a Luau, guests can expect to be welcomed with a Lei – a necklace made out of woven flowers or shells that is given as a display of affection – and a wide variety of delicious food. Dishes such as salmon, poi, kalua pork, chicken and sweet potatoes are served at the Luau, all of which are traditional Hawai’ian foods. Another highlight of a Luau is the Hula the traditional Hawaiian dance with which most are familiar regardless of whether they have made a visit to Hawaii. The Luau is not intended to be formal, on the contrary, it is a fun and interactive event and attendees may be given the opportunity to participate in arts, crafts and games, or may be given the opportunity to witness Polynesian performances based on cultural practices.
The ‘Imu’, is a fundamental feature of a Luau. It is the pit in which a whole pig is cooked under the ground. The imu is dug and lined with logs and topped with rocks. A fire is lit in the pit, and the rocks are heated. The heat turns the wood to coal. At this point, banana stalks are placed on top of the rocks, followed by banana leaves, on which the pig is placed. Wet burlap sacks cover the pit and six to ten hours later, depending on the pig’s size, the meat is cooked and ready for the Luau feast.
Guests at the Luau are given their ‘Lei’ as they arrive on the scene. Also when dressing for the Luau, women can elect to place a flower behind their right or left ear. This action is not purely ornamental; placing a flower over the left ear indicates that one is ‘taken’ or in a relationship, and placing a flower over the right ear indicates that one is single and available. Luau feasts are eaten on the floor, not from around a dining table nor with guests seated on chairs. The food is placed onto leaves that cover a type of woven mat called the ‘Lauhala’ mat and traditionally people would eat using only their hands.
Luaus held these days are generally not as large-scale as those that were hosted by Hawaiian royalty in the 1800s, but they are a huge amount of fun and feature the same delicious traditional foods. Throughout history, Hawai’ian people have gathered together to celebrate special occasions with a feast; however, how these gatherings were formulated has changed with time. Some of the reasons to celebrate may have included honoring a victory in war, honoring a warrior, celebrating the harvest or the launch of a new canoe. The Hawai’ians believed that it was important to honor their gods and to seek their fellowship, help or pardon. They also believed that prosperity should be shared with family and friends. This type of celebration was traditionally known as ‘aha‘aina, meaning gathering, and it wasn’t until later in 1856 that these celebrations were referred to as Luaus.
Many centuries ago in ancient Hawaii, men and woman ate separately. Commoners and women were also prohibited to eat certain delicacies. This all changed in 1819, when King Kamehameha II dissolved the traditional religious practices and abolished many other religious laws. A feast where the King ate with women was the symbolic act which ended the Hawai’ian religious taboos, and the Luau was born. An enormous amount of preparation goes into a Luau party as often these parties can last up to 3 days and need to be extremely well organized.
Modern day Hawaii displays a melting pot of cultures so Luaus today often exhibit influences from other cultures. For example, rice has become a popular side dish to include at the Luau party – an acknowledgement of Asian influences and many Hawaiians now regularly consume corned beef – inherited from North American culture – and have perfected many different ways to create interesting meals with it. Outside influences are not a recent development – a dangerous, yet exciting fire dance is often performed at professional Luaus but history states this hails from Samoan origin. Today, the Luau is a major visitor attraction and gatherings are held daily throughout the islands of Hawaii. A luau is said to be the true experience of ‘aloha’ (love).
Reading Passage 3
You should spend about 20 minutes on Questions 29 –40 which are based on Reading Passage 3.
Questions 29 – 32
Complete each sentence with the correct ending A-H below
- The meaning of ‘Luau’ traditionally referred to…
- Necklaces are presented…
- Flowers are worn in different ways…
- Hawai’ians believe that good luck…
- should be divided amongst the community
- has changed over time
- a celebration of the success of a warrior.
- as a sign of warmth and kindness
- only to women
- a vegetable used in Hawai’ian cuisine.
- to indicate marital status
- must be shared with the gods
Questions 33 -36
Complete the flowchart.
Choose NO MORE THAN ONE WORD from Reading Passage 3 for each answer.
33.
34.
35.
36.
Questions 37 – 40
Do the following statements agree with the information given in the reading passage?
In boxes 37 -40 on your answer sheet write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
- Hawai’i is the only American state made up of islands.
- Necklaces given to guests must be made up of flowers.
- Prior to the 1800s it was taboo for women to eat certain types of food.
- Modern Hawai’ian food is influenced by Samoan culture.
Correct 12 / 12 PointsIncorrect / 12 Points -