User agreement

By continuing with your enrolment, you agree to the following:

  1. Once started, writing tasks are submitted automatically once the time given for the assessment (one hour) has expired. Do not open the test if you do not intend to complete it at the same time.
  2. Refunds can be requested within 24 hours of enrolling in our course. However, if the account owner has accessed the eBook page (regardless of whether it has been downloaded), the refund policy is considered void.
  3. Logins may NOT be shared among users. The system will automatically lock the account if multiple logins are detected, and no refunds or course extensions will be given for any period the course is locked. If your course has been locked, contact us immediately.
  4. Any additional services (writing or speaking assessment) included in your enrolment MUST be used before the end of the first enrolment period regardless of extensions to the course.
  5. Writing grading and assessment does NOT use an IELTS grading system. The IELTS grading method is a proprietary system owned by the IELTS organisation, with whom we have no affiliation.
  6. Speaking practice bookings must be made a minimum of 3 days in advance. Please note that during busy periods, we are not always able to book your appointment time. In such cases, we will let you know about the next available slots.
  7. All speaking practice appointments are between 8am and 8pm New Zealand time, 7 days a week. Please ensure that you will be available during these times.
  8. No refunds are given for unused additional service credits.
  9. The additional service credits are for the registered user only and may not be passed to other students.
  10. The speaking assessments are only conducted via Skype (free to download) – we do not call mobile or landline numbers.
  11. Once a time has been confirmed, please ensure you are online on Skype 5 minutes before the time you have booked for. If you are not on Skype at the agreed time, we will arrange for the discussions to be booked once more. If you are not on Skype at the agreed time for the second appointment, the Skype discussion will no longer be available in your enrolment and no refunds will be given.

We hope you enjoy studying with us!