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Question 1 of 4
1. Question
Listen to the recordings and type your answers in the spaces provided.
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SECTION 1
Questions 1-10
Questions 1-5
Answer the following questions 1-5 using NO MORE THAN THREE WORDS AND/OR A NUMBER.
EXAMPLE: Who does the customer want an appointment with? Susie
- What appointment time is Amanda first offered?
- As well as Friday, what other day does the salon stay open late?
- What time on Thursday they finally agree for an appointment?
- What is Amanda doing in September?
- What is the customer advised to bring to show the hairdresser?
Questions 6-8
Complete the following booking form using NO MORE THAN ONE WORD OR A NUMBER
Appointment Notes:
Customer chose High Light because:
Susie was 6. by Jane SandsCustomer Name and Details
First name: Amanda Family name: 7.
Contact phone number: Work number: 8.
Questions 9-10
Which of the following TWO things are true for the hairdressing salon? Write A – F in boxes 9 and 10 of your answer sheet.
- It’s situated in shopping centre
- It has recently moved location
- It is next door to an electrical shop
- Its neighbour is a chemist shop
- Parking is a problem
- Parking is unlimited and free
9.
10.
Correct 10 / 10 PointsIncorrect / 10 Points -
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Question 2 of 4
2. Question
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Section 2
Questions 11 – 20
Questions 11 and 12
Answer the following questions using NO MORE THAN TWO WORDS.
- What is the name of Dr Philipps’ book?
- What is the book a collection of?
Questions 13 – 15
Choose the correct letter A–D.
- Dr Philipps was surprised at…
- the number of reported sightings.
- the impact that the media has had.
- how similar witnesses’ descriptions were.
- how many countries reports have come from.
13.
- Dr Philipps’ book…
- provides irrefutable evidence.
- is a mixture of fact and fiction.
- is very objective.
- has been plagiarised.
14.
- Dr Philipps claims that the number of reports is higher…
- when people have overactive imaginations.
- in Europe.
- in areas with more light.
- where there is more space.
15.
Questions 16 – 20
Complete the summary below USING NO MORE THAN TWO WORDS AND/OR A NUMBER.
(16) is the name of an army installation in New Mexico made famous by (17) , a farmer who claimed to have recovered pieces of an alien spacecraft. Many officials, however, have claimed that it was nothing more than a (18) weather balloon. In his book, Dr Philips does not cover alien abduction reports as he found them to be very (19) . Dr Philips believes that there is some evidence of alien visits to Earth, mostly recently as shown in (20) found in Scotland.
Correct 10 / 10 PointsIncorrect / 10 Points -
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Question 3 of 4
3. Question
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SECTION 3
Questions 21-30
Questions 21-23
Answer the questions that follow using NO MORE THAN THREE WORDS AND/OR A NUMBER.
21. What is the minimum required length for the report?
22. How much of their reports have the students finished?
23. Where did the student find most of his research journals from?
Questions 24-27
Complete the missing information from the following table using words from the box below. Write your answers in boxes 24-27 on your answer sheet.
A: assertiveness B: power C: thoughtful D: violence E: colleagues F: inconsiderate G: the spotlight H: calmly I: coherently J: intelligently K: confrontation Type of behaviour Traits/characteristics Assertive behaviour Ability to put across your opinion effectively and 24. while considering others. Aggressive behaviour Sometimes wrongly confused with 25. but is different in that people may behave bossily, talk angrily and be 26. of others’ needs and opinions. Passive behaviour Unlikely to voice unhappiness or opinions Passive-aggressive behaviour Likely to want to avoid 27. but may talk behind others’ backs.
Questions 28-30
Which of the THREE following tips for dealing with aggressive customers are praised by the students? Write letter A – F in boxes 28-30 on your answer sheet.
A. Matching customer behaviour
B. Personalising the relationship
C. Serving efficiently
D. Showing respect
E. Referring to a supervisor
F. Giving options28.
29.
30.
Correct 10 / 10 PointsIncorrect / 10 Points -
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Question 4 of 4
4. Question
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SECTION 4
Questions 31-40
Questions 31-33
Complete the sentences below using NO MORE THAN TWO WORDS AND/OR A NUMBER.
31. Although it is an Australian territory, Norfolk island has its own
32. Norfolk Island is the only Australian territory that has
33. There is still some as to Norfolk Island status.
34. The first settlers on the island arrived in the century.
35. European interest in Norfolk island stemmed from the island’s wealth of .
36. Captain Cook was at the time he named the island that its namesake had already died.
Questions 37-40
Answer the following questions using NO MORE THAN THREE WORDS for each of your answers.37. Which country in the region had the largest supply of wood and timber?
38. What did Norfolk island not possess that made it attractive to the British settlers?
39. What proportion of the island’s population today has ancestral links with Pitcairn island?
40. What do many skilled workers who leave the island go in search of?
Correct 10 / 10 PointsIncorrect / 10 Points -